Frequently Asked Questions
Everything you need to know about shopping with INNSLANE.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.
Do you offer international shipping?
Yes, INNSLANE ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as styles may vary from standard sizing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At INNSLANE, we prioritize ethical manufacturing. We partner with suppliers who adhere to fair labor practices and utilize eco-friendly fabrics whenever possible.